Refund policy

Refund & Return Policy

Due to the nature of our products and software configuration process, we currently do not accept general returns or exchanges.

If your order arrives damaged or experiences a major delivery issue, please contact our support team and we’ll do our best to help.

Incorrect Address / Failed Delivery

Please ensure your shipping address is entered correctly at checkout.

Orders returned due to incorrect or incomplete shipping information may require additional reshipping fees.

Customs Issues

If a package is permanently confiscated or destroyed by customs, please contact us with supporting documentation so we can review the situation.

Customs delays, inspections, duties, or temporary holds are not considered lost shipments.